Bierce & Kenerson, P.C.

Sourcing Advisor Portal: Scope of Managed Services

Outsourcing involves the transfer of a business function or process to a service provider under a carefully negotiated contract. Our attorneys have helped clients in the United States and abroad negotiate (or re-negotiate) and conclude contracts for a wide range of outsourcing services. These include:

ITO: information technology management, such as:

computing infrastructure, including mainframes, distributed computing and Internet and systems integration.
software, including systems development, enterprise resource planning, software maintenance and upgrades and website development and operations; open-source software and its relationship to proprietary software and services.
services, including security, disaster recovery, project management office, help desk, e-commerce website hosting and transactions processing, security management, content management, business process management.
telecommunications services.

BPO: managed business processes, such as:

call centers and customer relationship management.
accounting and receivables management.
mortgage origination and issuance.
engineering design services for aerospace manufacturing.
financial modeling services for financial institutions.
subrogation receivables management.
third-party administration of healthcare services.
publishing and membership administration services for non-profit organizations.
hedge fund compliance support services.

HRO: human resources management and IT-enabled administrative support services, involving:

employment life cycle administration (recruitment process outsourcing, on-boarding, administration of promotion and terminations, post-separation relationship management).
training and human capital management.
payroll processing.
medical and welfare benefits plan administration for current employees and retirees.
supervision of other HR services providers ranging from employee relocation to ERISA fund administration.
workforce planning, sourcing and selection, rewarding and retaining, development and counseling/ compliance and performance management, redeployment and retirement, and information vendor management.