The following list of projects is a sample of the kind of services that we render. We have done many more.
Multinational HRO Services. As the telecommunications industry consolidates and the tasks of its personnel are redeployed across the globe, telecommunications service providers need flexibility to administer their employment relationships in a flexible manner. We successfully negotiated a four-country Americas agreement that allowed the telecom employer to achieve fixed per capital variable pricing based on variable headcount, discounts for economies of scale, and local accountability and control by the telecom employer's affiliates over the life cycle of recruitment, on-boarding, compensation administration, benefits administration, severance and retirement administration.
Multinational HRO Services. A global producer of household and commercial cleaning supplies wanted to hire an HR service provider to facilitate post-merger consolidation. We successfully negotiated a multinational agreement including North American and European countries for management of SAP applications. Scope included planning services, common processes, common service, service center, application services, personnel administration, benefits and payroll.
ICT Infrastructure Management for Global Intergovernmental Organization. A global intergovernmental organization, with operations in over 160 countries, wanted assistance in managing its IT and communications infrastructures. We advised the organization in its successful completion of negotiations with a single service provider.
ICT Infrastructure Management. We have advised enterprise customers and service providers on management of IT and communications infrastructures. For a group purchasing organization, we negotiated a transaction for multiple services including mainframe data center, LAN, WAN, help desk, telecommunication management and desktop. As an interim emergency measure, we negotiated a separate support agreement involving temporary assignment of key vendor personnel to manage operations and certain applications, and to develop certain new applications. Similarly, for a mining company, we advised on strategic outsourcing and cost-based outsourcing issues involving the entire information technology infrastructure. Also, for a county government, we advised legislators on outsourcing substantially the entire IT services department
ICT Web Publishing for Global Membership Organization. One of the largest scientific publishing companies hired Bierce & Kenerson, P.C. to structure and negotiate print and Web publishing and fulfillment services for a foreign membership organization with thousands of members. Complex issues of international privacy and legal compliance required special attention.
IT Infrastructure for Greenfield Outsourcing for New Entrant into U.S. A foreign publicly-traded company in a regulated industry hired Bierce & Kenerson, P.C. to structure and negotiate a contract with a global information technology services provider with specialized industry expertise. Our client was entering the U.S. market without prior infrastructure and chose to hire a service provider rather than create their own.
BPO - Banking. A U.S. retail bank hired a foreign service provider to manage the process of loan origination, approval and servicing of mortgage loans that fit within specified parameters. Scope also includes retail banking and support of a foreign affiliate of the U.S. bank. The foreign service provider's role was to offer a suite of services, on various pricing models, for staff augmentation or managed infrastructure support for the bank's foreign affiliate. We advised the service provider on negotiations, compliance and intercompany issues as well as rules applicable to the U.S. bank.
BPO - Insurance. For a publicly-traded insurance company, we advised on third-party administration of sales, underwriting, claims processing and other non-core functions. As a result, the client was able to adopt new risk management procedures and had a strategy for renegotiation. For another insurance company, we advised in-house legal counsel on recent changes in the laws governing foreign sourcing of technology services. In a third deal, we negotiated a recruitment process outsourcing agreement for the recruitment and hiring of about 4,000 exempt and non-exempt U.S. employees for a leading international insurance company.
BPO - Foreign Staff Augmentation. For various U.S. publicly-traded companies, we have advised on establishing, marketing and operating foreign operations to support U.S. and European customers. Our clients offered services in staff augmentation, project management and other human resources management services.
BPO Inauguration and Initial Operation of Turnkey Captive Subsidiary for Insurance Company in India. For a global services provider, we advised on structure and negotiated a service agreement whereby the services provider assisted a Fortune 100 insurance company in establishing and running its foreign captive services center. The transaction involved complex tax, regulatory, intellectual property and operational allocations of responsibility arising from the concept of "turnkey" captive formation, recruitment, training and supervision and performance obligations using teams of employees from both the service provider and the insurance company's Indian subsidiary. This structure is a hybrid between outsourcing and captive shared services centers.
Business Process Transformation and New Ventures from Internal Service Operations. For a public utility, we assisted in converting the business process from providing maintenance services for internal consumption to a customer-facing new line of business in maintenance and administrative services for electrical substation facilities for municipal utilities and private energy generators. We advised a global pharmaceutical company on how to convert from a similar in-sourced internal market function to a customer-facing new line of business in the importation of FDA-regulated drugs.
Finance and Accounting Outsourcing. For a foreign service provider, we negotiated and concluded a multi-year services agreement to provide passenger revenue accounting, including inter-airline accounting and accounts receivable and payable administration, to a global major U.S. airline. We have also provide similar services for finance and accounting for a top consumer products company in the field of home improvement products and a major financial advisory services company.
IT - Foreign Software Development. For a publicly-traded mining company with specialized applications, we advised on sourcing of software development, conversion and support services to a foreign services provider.
IT - Shared Services Unit of a Joint Venture Subsidiary. For two independent banks that jointly owned a common service company providing information technology, we separately negotiated independent outsourcing agreements to enable each bank to have its needs met by a separate vendor. This involved the simultaneous divestiture of the service functions to the vendors. We did both transactions in a record time, thereby avoiding loss of functionality by either bank during the transition period.
IT - Internet. For a leader in the health care supply industry, we advised on outsourcing of internet functionality, including extranets and supply chain integration among vendors, the client and customers. We also advised on a number of Internet Web site hosting agreements.
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