Within the procurement context, outsourcing offers a solution in the decision whether to build, buy or lease goods and services used in essential business operations. Outsourcing consists of the delegation of a business process to a third party subject to ongoing contractual commitments for service level agreements, relationship governance and various compliance mandates. To be effective, outsourcing requires strategy and detailed implementation procedures by a team of retained employees supervising the service provider.
We have extensive experience in outsourcing involving a variety of processes. These include:
- information technology (ITO) including managed infrastructures, application development and maintenance (ADM) and website development and hosting;
- finance and accounting including accounts payable and accounts receivable, bookkeeping and collections and financial planning;
- human resources administration (HRO) including recruitment process outsourcing (RPO), payroll and benefits administration and learning;
- customer care outsourcing (CCO) in insurance, mortgage and credit card services;
- logistics including mailrooms, messengers, transportation, customs clearances, export controls and warehousing;
- legal services outsourcing including research, e-discovery, litigation support, document management and paralegal services;
- engineering and design services including CAD/CAM/CAE, conversions from 2D to 3D, mockup design and virtual stress testing;
- manufacturing including original equipment manufacturing (OEM) to the customers specifications and own-design manufacturing (ODM) where the manufacturer uses proprietary designs to support the customers distribution network;
- modeling services including business model analytics, data warehouse analytics and business intelligence
For more information on Outsourcing, see www.Outsourcing-Law.com.
For a copy of our Outsourcing Law Group brochure, listing transactional experience and sample rates, please contact us.
Our firm is the editor of the Outsourcing Law and Business Journal TM.
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