Bierce & Kenerson, P.C. has extensive experience in legal frameworks for business process management and IT operations. Our priority is to help clients achieve results-oriented comprehensive solutions during the life cycle of an outsourcing relationship from its planning stages to contract negotiation to alternative exit strategies. We draft and negotiate contracts to harness the upside to achieve scalability, workflow transparency, legal compliance, provider accountability and responsiveness, process efficiency and adaptability. The contract needs to address the extended supply chain, that includes outsourcers, suppliers, internal lines of business and the enterprise’s customer base. We advise clients to take a holistic, integrated approach in sourcing to understand how these collaborative relationships fit into their total business framework.
We assist in developing governance structures to preserve and enhance value, transparency, business continuity, compliance, responsiveness, audit and control for the long-term. While scalability, governance, risk and compliance management controls are inherently built into every sourcing negotiation, we also assist clients in contract re-negotiations and renewals.
We advise clients across a broad spectrum of outsourcing business processes and services to develop and enhance their business platforms.
IT Infrastructure
- Networking: LAN/ WAN/Telecom
- Domain Management
- Security: Physical, Logical, Supply Chain
- Hosting: Data Centers; Co-Location
- Hardware: Buying, Leasing, Platform-as-a-Service (PAAS)
- Energy Informatics (systems for improved energy demand management and supply)
IT Services
- User Help Desk
- Desk-side support
- Installs-Moves-adds-changes
- Software-as-a-Service (SAAS – Web-enabled applications)
- Telecom: voice, data, unified data, VOIP
Business Services Outsourcing (BPO)
- Original Design and Manufacturing (ODM)
- Human Resources Administration (HRO)
- Finance and Accounting (FAO)
- Contract Manufacturing (CM)
- Facilities Management (FM)
- Logistics/Warehousing
- Legal Process Outsourcing (LPO)
- Procurement
- Customer-designed platform with vendor managed services
- Vendor-designed solutions
- SaaS / PaaS
Knowledge Processing Services (KPO)
- Business Intelligence and Analytics
- Marketing
- Search engine optimization and advertising
- Legal Process Outsourcing
- e-Discovery
- Document retention policies
Health Care and Life Sciences
- e-Medical Records (EMR)
- Healthcare IT (HITECH)
Green Business
- Climate change: carbon offsets; SEC reporting duties
- Sustainable supply chain practices: efficiency, conservation.
- Energy-smart technology practices and standards
- e-Smart facilities
Teleservices
- Call Centers
- Contact Centers
- Unified Messaging Services